action towards buyers'
JAYCO FACING COURT ACTION
THE Australian Competition and Consumer Commission has launched Federal Court action against Australiaís largest
caravan and recreational vehicle manufacturer Jayco.
It alleges the manufacturer, which has captured around 50 percent of
RV sales in Australia, breached Australian Consumer Law by its conduct
towards four customers who bought defective Jayco caravans. The ACCC
alleges that, between 2013 and 2015, Jayco acted unconscionably
towards four customers by obstructing them from obtaining redress,
such as a refund or replacement for their defective caravan. It claims
that despite requests from the buyers for a refund or replacement,
Jayco repeatedly told them their only remedy was yet another repair.
"This understandably caused a lot of distress for the customers,"
chairman Rod Sims claimed. "Caravans are an expensive item, typically
costing tens of thousands of dollars. People are entitled to expect
that the caravan they purchase will be of acceptable quality and that
they will be afforded an appropriate remedy under the ACL consumer
guarantees if their caravan fails to meet this standard."
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'Our main aim is to educate people'
DEVILISH BEHAVIOUR GREETS PREMIER AT
TASMANIA'S Premier Will
Hodgman was greeted by two residents having a devil of a time when he
called at one of the Apple Isle's award-winning caravan parks. Huon
Valley Caravan Park owner Rowen Carter (pictured with one of the culprits)
has been caring for a pair of Tasmanian Devils under a special programme
designed to save the endangered species ravaged by a facial tumour
disease. The Premier was there to officially open a new free range
enclosure for the marsupials. Over 700 people attended the open day, which
raised $1025 for the devil vaccination program. Mr Carter gives daily
afternoon talks educating guests about the plight of the marsupials. He
told Caravanning News that the devils were a popular drawcard at his
park. "With our peak tourist season just about to start we hope to raise a
reasonable amount of money for the vaccination program," he said. "Our
main aim is to educate people about the Tasmanian Devil."
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'We all have a jolly good time, but it's just look and don't touch!'
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GREY nomads are being offered sex tours in WA's
former gold-mining city of Kalgoorlie.
The still working historic 115-year-old Questa Casa brothel in Hay Street
is laying on the daily one-hour attraction for nomadic retirees arriving
in the remote desert destination in their caravans and motorhomes.
And the seniors are queuing to take advantage of the special concession
price of $20 which allows them to take a candid behind-the-scenes look
inside Australia's oldest brothel, which opened its doors at the height of
Australia's gold rush in 1904.
Owner of the business Carmel Galvin said the grey nomads on the tours at her once thriving sex
palace, also known as The Pink House, were helping to offset a fall in
The 80-year-old former Queenslander told Caravanning News that many of the tourists on her special
afternoon walkabouts were grey nomads, but she thought the title was somewhat
of a misnomer.
"Grey is no longer the description ... 70 is the new 50," she explained.
"We are all vital, alive and interested in what is going on around us."
Madam Carmel admitted "titillating" her ageing audiences with stories of
what went on before as the curious nomads make their way past dildos, bondage outfits
and other curiosities on display inside the galvanised iron shed.
"We all have a jolly good time, but it's just look and
don't touch for the grey nomads on the tour," she added.
Meanwhile, it's not clear just how many grey nomads taking the
somewhat unusual tour
have bought one of Carmel's newly printed stickers proclaiming "I
spent an hour in a brothel for 20 bucks" for their caravans and motorhomes.
Breaking the tedium of outback driving
AUSSIE BUSH SALUTE ALIVE AND
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dismissed claims that the bush salute is a dying tradition on outback
roads. Journalist Nick Ryan is fretting because he believes drivers,
including grey nomads in their caravans and motorhomes, are waving goodbye
to a simple gesture practiced for decades on the open road. Nick made the
claim in Adelaide's Advertiser, lamenting: "We are all witnesses to
the slow and sad demise of something that once seemed so vital and alive.
Iím talking about the driving wave. There was a time, not all that long
ago, when a hand raised casually off the steering wheel in acknowledgment
of a fellow traveller was as common a sight on country roads and highways
as a fly-blown kangaroo carcass or shot-dimpled road sign." But
caravanners approached by Caravanning News dismissed his claims,
saying hand gestures which help break the tedium of long outback journeys
are still alive and well. "The man is talking rubbish," grey nomad Tony
Althorpe told us. "I have travelled thousands of kilometres through the
outback and I can assure him that nearly everyone acknowledges me with a
wave." And traveller Lesley Delaney said many people still waved, though
caravanners from the southern states were not so keen to give the bush
salute. Victorians Jeff Jellie and wife Sue, who are touring Australia in
their comfortable Jayco pop-top, agreed that most grey nomads in
Queensland and NSW outback areas were free and easy with their waves. "I'd
say that 90 percent do it," Jeff said. "But it really depends where you
are. For instance, they are not so keen on the Bruce Highway."
Full-time grey nomad Noel Perpett's home is an 18ft Nova Treasure caravan,
hauled by his trusty LandCruiser. "I always wave because I travel
alone," he said. "People do wave back and it's an acknowledgment that I'm
not out there by myself. It helps break the boredom, too." He has found
that younger caravanners do not bother to wave. "But the older nomads
generally do," he said.
Bob Lacey and Jeanette Kelly
with their travelling companions
Agreement conditions 'far too restrictive'
DOGGONE, MUTT TRIAL ABANDONED
DOG owners have blamed
the raft of rules controlling a pet-friendly trial for its failure at a
Queensland council-owned caravan park. Grey nomads angrily complained
they were not allowed to turn up on spec but had to sign a comprehensive
two-page agreement a month before their arrival at Moreton Bay Regional
Council's Bongaree Caravan Park on Bribie Island north of Brisbane. They
also had to provide proof of their animal's up-to-date vaccinations,
ensure their pets were "well mannered", not build dog runs outside their
RVs and walk or exercise their dogs in open spaces outside the caravan
park. "The requirements were stupid and far too restrictive, particularly
having to sign an agreement a month ahead of arrival," Queensland
caravanners Bob Lacey and Jeanette Kelly, who were travelling with their
four toy poodles, told Caravanning News.
urged to check out caravan market
THE once lowly caravan could turn into a financial bonanza for investors,
it has been claimed. Financial expert Nick
Griffin (pictured) is urging speculators to think outside the box and turn
their attention to the caravan market to snare some healthy returns. Mr
Griffin, who is chief investment officer and founding partner of
Melbourne-based independent global investment managers Munro Partners, points to the
"strong structural growth" in the caravan market, which is booming thanks
to people's desire for the outdoors and to be more active and healthy.
NSW's top caravanning and camping
THE best performers in the NSW caravan and camping industry were
recognised at the peak industry body's awards night.
They were honoured at the Caravan & Camping Industry Association Awards of
Excellence at Sydney's Luna Park after being named 'best in field' for
their respective categories. "This year we had an unprecedented number of
nominations, making an outstanding list of businesses across NSW which are
striving to deliver excellence in quality and service in our sector,"
association president Theo Whitmont said.
signs for SA's key self-drive tourist routes
EXPLORING South Australia's six key touring routes is being made easier
for caravanners and other self-drive travellers.
New signs are being erected at the start and finish of each
one, with 700 smaller signs every 10 to 20km. All are expected to have
been installed within the next few weeks. The six touring routes are
Mighty Murray Way, Explorers Way, Coastal Way, Seafood Frontier, Epicurean
Way and Southern Ocean Drive.
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for pioneering safety checks scheme
QUEENSLAND'S pioneering scheme in which caravans and other RVs undergo
voluntary safety checks has reached a new milestone.
More than 110 caravans recently rolled through the Brisbane Showgrounds, with
Caravanning Queensland and the Transport and Main Roads Department
weighing in their 1000th caravan since the initiative's inception in 2015.
Caravanning Queensland chief executive Ron Chapman (pictured) said the
scheme had now handled 1049 vehicles in Queensland.
Parks increase support for caravanning
industry's peak body
A SIGNIFICANT increase in support for the activities of the caravanning
and camping industry's peak body underpins a new agreement between
Discovery Holiday Parks and the Caravan Industry Association of Australia.
The agreement concentrates on expanding marketing activities, including
support for an international strategy on behalf of the industry as well as
driving research and increased compliance efforts. Discovery Holiday Parks
chief executive Grant Wilckens commented: "As the largest owner-operator
within the caravan holiday park sector, it is vital that the national body
is focused and strong and that they are appropriately resourced to grow
and protect the caravan holiday park industry."
plans to become biggest in Oz
MILLIONS of dollars will be spent on SA's Adelaide Shores Resort to turn
it into the biggest caravan park in Australia.
Chief executive Kate Williams told media the $4.2 million development
would help meet the current trend away from caravanning to cabins. More
than 20 luxury cabins will be added to the 100 already at the BIG4 park,
which offers six eco-tents and 300 caravan and camping sites. They will be
located at the southern end of the park and are expected to be ready for
the Christmas holidays. The development will also include a covered
barbecue area, laundry, access road and landscaping. Holidaymakers will
have to cough up between $300 and $400 a night to stay in the new "beach
houses" which will boast lounge areas, kitchens and outdoor areas.
Adelaide Shores said they would be "perfect for family holidays".
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in code of conduct talks with truckies
THE Australian Caravan Club is working with the National Road Transport
Association to develop a Sharing the Road code of conduct.
NatRoad is the only Australia-wide association representing the $40
billion road freight transport industry. Its chief executive Warren Clark
and director Maggie Welsh were key guest speakers at the caravan club's
recent 11th Annual National Muster in NSW. "Truckies and RVers have a lot
in common," caravan club chief executive Craig Humphrey (pictured) said
afterwards. "We all want to travel safely on the road."
Wineglass Bay track upgrade
ONE of Tasmaniaís most iconic tourism
experiences which attracts thousands of grey nomads every year has
reopened after a $500,000 upgrade. The Wineglass
Bay track from the lookout to the beach now has greatly improved step
levels to make the walk easier and safer. The welcome upgrade was
initiated through the government's Tourism Infrastructure in Parks Fund.
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show finally goes to the dogs
ORGANISERS of a major caravan show in
Victoria have admitted the event has finally gone to the dogs.
But the people behind the Melbourne Leisurefest, where more than 200
exhibitors showcased a whole range of products from the world of RVs,
couldn't be happier. For the first time ever, the state's Caravan Industry
Association allowed delighted visitors to take their pet dogs into the
popular exhibition, which attracted a record crowd of 32,306.
set to do battle in outback awards
ABOUT 250 tourism industry reps are expected to attend when prestigious
ouback awards are handed out next month. The
2017 Outback Queensland Tourism Symposium and Awards will take centre
stage from November 2 to 4 in Cloncurry. "With a total of 15 categories,
the awards are sure to be a cracker of a celebration," association general
manager Peter Homan said. The local shire council has spent the past six
months preparing for the event, during which caravan and holiday parks
will be battling for the top honours in their category.
Fines will finance clampdown on freedom camping
CLARENCE Valley Council in the Northern Rivers region of NSW is clamping
down on freedom camping. And fines collected
from illegal campers will help
enforce the move, councillors have been told. The council plans to implement a
trial enforcement program in Yamba to rid the area of illegal overnight
campers during the Christmas and January period and Easter. A report to
the recent council meeting said the phenomena of freedom camping in North
Coast beach locations was not new nor unique to Yamba. "The intent of the
enforcement program is to send a message to this group of travellers that
Yamba is not the place to come for a free camping beachside experience
before the trend continues to grow to unsustainable levels," the report
said. The trial enforcement program would be enforced through "regular and
targeted" policing by council rangers, with offenders being issued with
infringement notices as required, it added. The fines will go towards
financing the clampdown, the report added.
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scheme for WA parks
MORE caravan and tourist parks are now offering guests the opportunity to
pay for their holidays in instalments. RAC Parks
and Resorts is the latest organisation to launch a pre-payment scheme,
making it easier to budget for a family holiday. Executive general manager
(Brand & Tourism) Tony Pickworth said the scheme was a first for Western
Australia and was now available at its parks in Exmouth, Monkey Mia,
Busselton, Coral Bay and Cervantes.
Businesses also benefit
owners raise $11,000 for cancer charity
MEMBERS of the Retreat
Caravan owners' club raised $11,000 for NSW Cancer Council during their
national get-together at Mudgee. And local businesses also benefited
to the tune of $65,000 after 90 Retreat caravans rolled into the town.
"We believe everyone had a great time but
without them attending the event these figures would not have been possible," organisers Phil and Lyn Deaves told Caravanning News. "And without
the on-site help of the unnamed helpers, this event would not have been a
success it was." Retreat owners from all over Australia clocked up a
total of 56,000km just to reach the five-day event. Phil and Lyn said plans were already underway for next year's
National Retreat Caravans Family event, which would be held in south-east
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names dealer of the year
HINTERLAND Caravans Gold Coast, a member of the Hinterland Toyota group,
has been named the 2017 Crusader Caravans dealer of the year.
The dealership was also recognised for its aftersales and sales
achievements throughout the last 12 months when the awards were announced
during a gala dinner attended by key staff from each dealership in the
Crusader Caravans national network. Hinterland Caravans Gold Coast joined
the Crusader dealer network in 2015.
nomads help boost VIC figures
GREY nomads have made a major contribution to the success of outback
Queensland visitor information centres. New
research shows that nearly 40 percent of all visitors, many of them grey
nomads, use the centres for holiday information and advice. According to
the 2016/17 Queensland Information Centres Association data,
306,650 travellers called into an outback centre during the year. Their
coastal counterparts in the Whitsunday and Fraser Coast regions received
45,034 and 41,597 visitors respectively.
body forges new partnership
AUSTRALIA'S peak caravanning industry body, the Caravan Industry
Association of Australia, has joined forces with RV suppler Dometic
Australia. At the core of the extended
three-year partnership is the development of two new promotions aimed at
boosting business in the caravan and camping sectors. Caravan Industry
Association of Australia chief executive Stuart Lamont (pictured) said
driving innovative promotions was an essential function in getting the
message about caravanning and camping to the Australian public.
'True pioneer of our industry'
Merv honoured with life membership
NSW's Caravan & Camping
Industry Association former president and long-serving board member Merv
King has been honoured with a Lifetime Membership.
Mr King's three decades of commitment to the industry was recognised at
the annual Awards of Excellence held at Sydney's Luna Park. CCIA president
Theo Whitmont said Mr King (seen right in the photograph) had
successfully owned and operated several holiday parks throughout NSW and
had been a "true pioneer of our industry". He had helped to build the
industry's profile, improve member services and increase the association's
advocacy. "We would like to thank Merv for his contribution, and this
lifetime membership will commit his name to the annals of the caravan and
camping industry in NSW," Mr Whitmont added.
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inspections may be rolled out across Victoria
FREE caravan safety inspections at the Melbourne Leisurefest have been
applauded as a resounding success. Two
motorhomes, 13 caravans, four pop-tops and one camper trailer went under
the microscope to educate owners and advise them of potential safety
issues. And the initiative was such a hit that the Caravan Industry
Association of Victoria, in partnership with Everything Caravan & Camping,
is looking at rolling out the program at strategic locations across the
state in 2018. Association chief executive Rob Lucas commented: "We were
extremely pleased with how our inaugural free safety inspection days
progressed and the valuable partnerships we have established for this
program." He said that within 24 hours of jointly launching the call for
registrations, there was a waiting list of over 30 RV owners. "This
demonstrates the need for professional education for consumers regarding
their recreational vehicles," Mr Lucas added.
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signs given go-ahead at Glen Innes
GLEN Innes Severn councillors have given the approval for Caravan Industry
Association of Australia 'welcome' signs to be placed at the four
entrances to the NSW town. But a report to
the council suggested it should delay any application to the CMCA for RV
status until the views of "stakeholders" had been sought and considered.
The report said tourism in Glen Innes Highlands was the area's second
largest contributor to its economy, valued at $50 million annually. Ten
percent of this came from the caravan and camping sector. "Council should
be supporting every opportunity to attract and retain visitors to our LGA
(local government area)," the report added.
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raises idea of more free camping
THE possibility of more free overnight camping facilities based on Peterborough RV Park in SA is mentioned in a new blueprint for
tourism in the area. The idea is included in the
Southern Flinders Ranges Tourism & Events Strategy and Action Plan.
Port Pirie Regional Council is planning a public meeting to discuss the
idea. Meanwhile, details of the strategy will be available for viewing
online until December 8 at
www.pirie.sa.gov.au/consultation or at local centres including the
council's Administration cCentre in Ellen Street, Port Pirie.
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